OUR TERMS & CONDITIONS
Set out below are the terms and conditions on which Sanna's Slimming provides to its clients. Please ensure that you have read and fully understood them prior to booking any treatment.
Please arrive for your appointment at least 10 minutes in advance so that the necessary paperwork can be completed.
Late arrival will result in reduced treatment time or losing the appointment.
We may not be able to shorten certain treatments if you are late due to health and safety and preparation time (Some treatments simply cannot be shortened), in this case, your therapist will inform you and you're appointment will be cancelled.
Deposits (no show fees)
Sanna's Slimming does not take deposits, instead, they operate a no show protection policy.
Online bookings on Fresha: We require clients to enter a card when booking and accept our policy, with a 50% fee to cancel within 24 hours and a 100% no show fee.
Bookings via telephone and person: Clients will receive an email immediately after booking, they will be expected to click on the link and enter their card details to secure the booking. We offer a 30 minute grace period for this to be completed. Unconfirmed appointments will be cancelled without notice.
Clients who have prepaid the full amount of a single session via cash do not have to do this, however, please be aware missed appointments will result in the treatment being lost completely and rescheduling within 24 hours will result in an additional fee of 50% to rebook again.
Cancellations and Rescheduling
Sanna's Slimming has a 50% fee to cancel or reschedule within 24 hours and a 100% no show fee.
We achieve significant results on many clients and strive to work with you to achieve the desired result. However, the client’s results may vary from person and thus the same results are not guaranteed. This varies according to a persons biological makeup, response, diet, and lifestyle. Please also note we may recommend a change in your treatment programme during your course of treatments to meet your individual needs.
Prior to your treatment, you are given a consultation card to fill out. Clients are instructed to fill this out honestly and sign each time before treatment, to ensure medical details are always up to date. Sanna's Slimming does not take any responsibility IF a client has failed to outline any medical history on consultation card.
Sanna's Slimming may ask to see a doctors note to confirm a treatment can be carried out.
Sanna's Slimming is a cash-only business. The business does not have a card terminal /bank transfers so please do not ask. Card payment may be used if purchasing treatment from a third party website.
The nearest cash point is under two minutes by foot (Sainsbury's)
As Sanna's Slimming is in the process of going paper-free, all invoices will digital and emailed to the client.
Our prices are subject to change without notice.
Treatments pre-booked with a special offer must be paid for in advance to secure the offer.
Students must show a valid Totum Card (NUS) to get 10% off treatments, failure to show one will result in no discount. Student discounts are only valid between Mon-Fri (10.00-3.00) and must not be used in conjunction with another offer.
Purchases of any treatments, treatment courses are NON - REFUNDABLE, however, a credit note can be issued within 14 days of purchase, Credit notes will expire after 3 months, and 24 months for pregnancy. A credit note for courses that have commenced will be calculated based on individual treatment price and will lose the benefit of the discounted course price. Purchases of any products are non-refundable for hygiene reasons.
All courses must be paid in full at time of booking.
Classic Facial courses are valid for 5 months
Facial Rejuvenation Courses are valid for 3 months
All body treatment courses are valid for 3 months.
Courses are non-refundable. Missed appointments or rescheduling/cancelling within less than 24 hours will result from the treatment being deducted from your course. Courses cannot be shared with people.
Our wedding packages are valid for 5 months.
Any other treatments added must be paid in FULL
Available for treatments and products, are non-refundable and cannot be exchanged for cash. They must be produced at the time of your treatment., Vouchers are valid for 3 months from date of purchase.
Age Restrictions and Guests
Our classic facials are suitable for teens from the ages of 13-16,
Clients under the age of 16 must have an accompanying adult present throughout and written consent.
You must be 18 or older to have body treatments.
To respect the relaxing environment we wish to create and also to comply with current health and safety regulations, we request that babies are not brought into the clinic. Our receptionists are neither trained nor insured to look after children, and we respectfully ask our clients to refrain from asking our receptionist to watch their children during treatments.
For safety reasons, clients can not bring another person into the treatment room and they will be refused entry.
We love furry friends but unfortunately, we are unable to allow pets in premises for hygiene reasons and allergies.
Mobile Phones and Tablets
We ask that all handheld electronics are turned off for the relaxation of all clients.
Any abuse to Sanna's Slimming staff will not be tolerated. Clients will be asked to leave the premises and treatments will be refused.
Sanna's Slimming endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at Sanna's Slimming, you are entitled to lodge a complaint. We kindly ask you to refrain from posting negative reviews online and make a formal complaint to us first. If the issue is not resolved accordingly then negative reviews are permitted. Complaints should be made to , to the manager at Sanna's Slimming. We aim to respond to complaints within 5 working days.